Right of withdrawal
We offer a 14-day return policy. This means that after receiving your item, you have 14 days to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at my.balkan.style@gmail.com. Please note that returns must be sent to the following address:
Petar Vinojcic, Max-Hirschenauer-Straße 55/7, 4780 Schärding, Austria
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can contact us at any time at my.balkan.style@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate and resolve the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Returning the item you received is the quickest way to get the item you want. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-day cooling-off period
Notwithstanding the above, you have the right to cancel your order within 14 days for any reason, if the merchandise is being shipped into the European Union. The period begins from the day on which you, or a third party indicated by you, acquired physical possession of the goods. Weekends and public holidays extend the period accordingly.
How to submit your cancellation:
- Without a customer account: Use the "Cancel contract" button in the shop (bottom right) – directly accessible, without logging in.
- With a customer account: Log in, go to "Orders," and submit a return or cancellation request there.
As described above, the item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at my.balkan.style@gmail.com.
